This Privacy Policy explains how Ironscale Marketing ("Ironscale," "we," "us," or "our") collects, uses, and protects information when you visit our website, sign up for a trial, or use our platform.
By using our website or services, you agree to the practices described here.
1. Information we collect
Information you provide directly
- Account information: name, email address, phone number, business name, and password.
- Billing information: credit card or payment method details (processed by our payment processor — we do not store full card numbers).
- Communication: messages you send through our forms, chat, email, or SMS.
- Customer data: any contact lists, leads, conversations, or other data you import into your Ironscale workspace.
Information collected automatically
- Usage data: pages visited, features used, time spent, clicks, and similar analytics.
- Device info: browser type, operating system, IP address, device identifiers.
- Cookies: small data files that help the site function and let us understand traffic. You can disable cookies in your browser, but some features may not work.
2. How we use your information
- Provide, operate, and improve the Ironscale platform.
- Process payments and manage your subscription.
- Communicate with you about your account, trial, support requests, and platform updates.
- Send marketing communications (which you can opt out of at any time).
- Detect and prevent fraud, abuse, or security incidents.
- Comply with legal obligations.
3. SMS, voice, and messaging consent
Ironscale uses SMS and voice messaging as core parts of the platform. Both for messages we send to you as a customer, and for messages our platform helps you send to your contacts.
When you sign up: By providing your mobile number and opting in, you consent to receive SMS messages from Ironscale Marketing about your trial, account activity, support, and product updates. Message and data rates may apply. Message frequency varies. Reply STOP to opt out at any time. Reply HELP for assistance.
We will never share your mobile number with third parties for their marketing purposes.
When your customers receive messages through Ironscale: You — as our customer — are responsible for obtaining proper consent from your own contacts before sending them SMS messages through the Ironscale platform. We require all customers to comply with the Telephone Consumer Protection Act (TCPA), CAN-SPAM, and applicable U.S. carrier rules including A2P 10DLC registration requirements.
4. How we share information
We do not sell your personal information. We share data only in these specific cases:
- Service providers: with vendors who help us operate the platform (cloud hosting, payment processing, telecom carriers, email delivery, customer support tools). They are bound by confidentiality and only use data to provide their service.
- Legal compliance: when required by law, subpoena, court order, or to protect rights, safety, or property.
- Business transfers: if Ironscale is involved in a merger, acquisition, or asset sale, your data may transfer as part of that transaction. You will be notified before such a transfer.
5. How we protect your information
We use industry-standard technical and organizational measures including encryption in transit (TLS), encryption at rest, access controls, and regular security reviews. No system is 100% secure, but we work hard to keep your data safe and we will notify you in the event of a confirmed data breach affecting your personal information.
6. Data retention
We retain your account data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and data at any time by contacting us.
7. Your rights
Depending on your location, you may have the following rights:
- Access: request a copy of the personal information we hold about you.
- Correction: ask us to update or correct inaccurate information.
- Deletion: request that we delete your personal information (subject to legal exceptions).
- Opt-out of marketing: unsubscribe from emails using the link in any marketing email, or reply STOP to any SMS.
- California (CCPA) and EU (GDPR) residents: additional rights apply under your local laws.
To exercise any of these rights, contact us at support@ironscalemarketing.com.
8. Children's privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.
9. Changes to this policy
We may update this policy from time to time. We will post the updated version on this page and update the "Last updated" date. For material changes, we will notify you by email or through the platform.
10. Contact us
If you have any questions about this Privacy Policy or how we handle your data, contact us:
- Email: support@ironscalemarketing.com
- Mailing address: 623 Kashmuir Pl, San Antonio, TX 78223
- Business name: Ironscale Marketing (a DBA of Element Real Estate Investments LLC)
This privacy policy is provided as a starting template. It is not legal advice. We recommend having an attorney review and customize this policy for your specific business operations before going live, especially for compliance with TCPA, A2P 10DLC, CAN-SPAM, GDPR, CCPA, and other applicable regulations.